jarum Casino & Sportsbook Data Care

This page describes what we collect when you use jarum and how we keep that data protected. We take your privacy seriously—every piece of information you share with us, from your login credentials to your payment details, is encrypted and stored securely. We do not sell your data to third parties, and we only use it to operate our platform, process your transactions, and comply with legal requirements.

When you register on jarum, you provide personal information (name, email, phone, address) as part of our KYC verification process. This verification protects both you and our platform by confirming your identity before you can withdraw funds. We also collect transaction data—deposits, withdrawals, bets placed, games played—to settle outcomes accurately and detect fraud. All of this data stays encrypted in transit and at rest.

Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of location. We use industry-standard SSL encryption, access controls, and regular security audits. If you have questions about how we handle your data, this page explains our practices in detail.

What data we collect on jarum

We collect several categories of information when you use jarum. First, we collect account information: your full name, email address, phone number, date of birth, and residential address. This is required for account creation and KYC verification. Second, we collect payment information: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction amounts, and timestamps. We do not store full credit card numbers or bank account credentials—payment gateways handle that data separately.

Third, we collect activity data: which games you play, which sports markets you access, your bet amounts, settlement outcomes, and session timestamps. This data helps us detect fraud, settle disputes, and improve our platform. Fourth, we collect device and browser information: your IP address, device type, operating system, and browser type. This helps us prevent unauthorized access and diagnose technical issues.

We also collect optional information if you contact our support team—your messages, attachments, and any personal details you share to resolve an issue. This data is retained only as long as needed to address your concern.

How we use your data on jarum

We use your account information to verify your identity, process your deposits and withdrawals, and communicate with you about your account. We use your payment data to settle transactions, detect fraud, and comply with financial regulations. We use your activity data to settle sports bets and slot outcomes accurately, detect suspicious patterns (e.g., rapid account creation followed by large withdrawals), and improve our platform's performance.

We use your device and IP information to prevent unauthorized access, detect account takeovers, and diagnose technical problems. We use support messages to resolve your issues and improve our customer service. We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your data to advertisers, data brokers, or third-party marketers.

During major tournaments like Liga 1 fixtures, Piala Indonesia, or Champions League matches, we may analyze aggregate betting patterns to improve our odds-setting algorithms. This analysis is done on anonymized data—we do not identify individual players in this process.

Third-party processors and data sharing

We share your data with third parties only when necessary to operate jarum. Payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, and other payment methods) receive your payment information to process deposits and withdrawals. These processors are contractually bound to protect your data and use it only for payment processing.

We may share your data with law enforcement or regulatory authorities if required by law—for example, if we receive a court order or if we detect activity that violates local regulations. We do not voluntarily share your data with government agencies; we only comply with legal demands.

We use cloud hosting providers to store our databases and backups. These providers are contractually bound to maintain confidentiality and use your data only to provide hosting services. Our servers may be located outside Indonesia, but we apply the same encryption and access controls regardless of location.

Account data

Name, email, phone, address, date of birth. Used for identity verification and account management.

Payment data

Payment method, transaction amounts, timestamps. Shared with payment processors; never stored in full.

Activity data

Games played, bets placed, outcomes. Used to settle results and detect fraud.

Device data

IP address, browser type, device type. Used to prevent unauthorized access and diagnose issues.

Your rights regarding your data on jarum

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide this information within a reasonable timeframe, typically within 14 days.

You have the right to correct inaccurate data. If your name, address, or other account information is incorrect, you can update it through your account settings or by contacting support. We will correct the data promptly.

You have the right to object to certain uses of your data. For example, if we use your data for fraud detection and you believe this is excessive, you can contact us to discuss your concerns. We will balance your privacy interests against our operational and legal obligations.

Cookies and tracking on jarum

We use cookies to remember your login session, store your preferences, and track your activity on our platform. Cookies are small text files stored on your device. Essential cookies are required for jarum to function—without them, you cannot log in or place bets. Preference cookies remember your language and display settings. Analytics cookies help us understand how players use our platform so we can improve performance.

You can disable cookies in your browser settings, but this may prevent jarum from functioning properly. We do not use third-party tracking cookies for advertising purposes. We do not track your activity across other websites.

Data retention and deletion on jarum

We retain your account data as long as your account is active. If you close your account, we retain your data for 90 days to allow for dispute resolution, then delete it. We retain transaction records for seven years to comply with financial regulations and tax requirements. We retain fraud-detection logs for two years. We retain support messages for one year unless you request earlier deletion.

If you request data deletion before the standard retention period, we will delete your data subject to legal and operational constraints. For example, we cannot delete transaction records if they are needed to settle a dispute or comply with tax law.

Security measures we use at jarum

We encrypt all data in transit using SSL (Secure Sockets Layer) encryption. This means your data is scrambled as it travels between your device and our servers, so no one can intercept it. We encrypt all data at rest using industry-standard encryption algorithms. We store encryption keys separately from encrypted data, so even if someone accesses our servers, they cannot decrypt your information without the keys.

We use access controls to limit which employees can view your data. Only staff members who need your data to perform their job can access it. We conduct regular security audits and penetration tests to identify vulnerabilities. We require strong passwords and offer two-factor authentication to protect your account from unauthorized access.

We maintain backups of our databases in secure, geographically distributed locations. If our primary servers fail, we can restore your data from backups without data loss. We do not back up payment credentials—those are handled separately by payment processors.

• 1
  SSL encryption in transitProtection

  All data traveling between your device and our servers is encrypted using SSL protocols.

• 2
  Encryption at restStorage

  All data stored on our servers is encrypted using industry-standard algorithms.

• 3
  Access controlsRestriction

  Only authorized staff can access your data, and only when needed for their job.

• 4
  Regular security auditsVerification

  We conduct penetration tests and vulnerability assessments to identify and fix security gaps.

International data transfers and jurisdiction

Our servers may be located outside Indonesia. When we transfer your data internationally, we apply the same encryption and access controls as we use domestically. We do not transfer your data to countries with weaker data-protection laws without additional safeguards. We use standard contractual clauses and data-processing agreements to ensure your data is protected regardless of where it is stored.

Our services are available only where local law permits. If you access jarum from a jurisdiction where online gaming is prohibited, you are responsible for verifying your own legal eligibility. We do not knowingly collect data from users in restricted jurisdictions, but if we discover such access, we may suspend or terminate your account.

Our privacy commitments on jarum

We are committed to protecting your privacy and operating transparently. We do not sell your data to third parties. We do not use your data for purposes beyond what is necessary to operate jarum. We do not track your activity across other websites. We do not share your data with government agencies unless required by law. We do not retain your data longer than necessary.

If we discover a data breach—unauthorized access to your personal information—we will notify you within 72 hours and take steps to mitigate the damage. We maintain cyber-liability insurance to cover costs associated with data breaches. We conduct regular security training for our staff to prevent human error and social engineering attacks.

If you have concerns about how we handle your data, or if you believe we have violated your privacy rights, contact our support team. We will investigate your complaint and respond within 14 days. If you are not satisfied with our response, you may escalate your complaint to the relevant data-protection authority in your jurisdiction.

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